Returns & Exchanges

Return and Exchange Policy

Customers may apply for a return or exchange within 30 days after receiving their product(s). Refunds will be processed using the same method you used to pay.

Please note: Items marked “Final Sale” cannot be returned or exchanged. Sale and promotional items are also excluded and remain subject to our regular return/exchange policy.

Cancellation

We accept order cancellations before product processing. If the order is canceled at that time, you will receive a full refund. If the product has already been shipped, we will unfortunately be unable to cancel the order.

Return/Exchange Conditions

  • All items must be returned in their original selling condition, without having been worn, washed, or altered, and with all tags still attached.
  • All items must be returned with their original boxes.
  • All items must be returned in one package.
  • Return/exchange shipments must be made using the same service as the original delivery.
  • We can only accept returns/exchanges from the country to which an order was originally shipped. For example, orders delivered to the US must be returned from the US.
  • Customized items cannot be returned.
  • The return/exchange is not free of charge (import and shipping fees will be charged at your own expense), except for faulty items.
  • For hygiene reasons, underwear, certain jewelry, and swimwear can only be returned if the sanitary liner strip is intact.
  • Naturally, any faulty items can be returned, and the return shipping costs for faulty items will be covered by us.
  • We reserve the right not to accept any return/exchange if the product shows signs of wear or has been used or altered from its original condition. You will be informed if we propose to reject your refund/exchange; you may choose to have the product sent back to you at your own expense.

How to Return an Item or an Entire Order

Step 1: Please contact our customer service team to start the return process with the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product

Step 2: Insert your receipt, along with the items, back into the original packaging.

Step 3: Fill out all three copies of the Returns Pro-Forma Invoice Form. Insert all copies in a transparent envelope and attach it to the package without sealing it. These documents are required for customs, so please be sure to complete all three copies.

Step 4: Turn the package over to the courier. After the courier has checked the return shipment, please securely close the package.

Refund

In the event of a return, your refund will be credited to the original payment method. Shipping costs will not be refunded in case of returns.

Once your package reaches us, please allow 7-14 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your own expense. When your return has been accepted, your refund will be issued, and you will receive a confirmation email.

Support

We’re available to assist you via:

  • Email: customyourself@outlook.com

We strive to respond to your questions within 24 hours.

Customer Service Chat Hours:
Monday - Friday (8 AM - 6 PM EST)